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FAQ's - General

1. Do you have a showroom?

Our business is structured to keep costs low and therefore prices low, so we do not have a national network of showrooms or sales staff. However if you would like to view the Spapanel Wall Lining System then please see visit the Spapanel.com.au website for national showrooms and details. For PVC Wide Panel interests please visit Spark Homes or contact them on 02 8807 4717.

 2. Can I collect my order?

Yes, all panelling orders can be collected from the Sydney Taren Point warehouse. Orders must be paid prior with a minimum 2 business days notice given. Please contact us to arrange a suitable time to collect. Orders can be picked up FOC 7 days a week.  

All waterproof panelling orders outside Sydney will be delivered to one of our courier depot locations for customer collection. 

All other products will be sent via Australia post.  

3. Are your products available Australia wide?
Yes, please contact us if you require a quote or further information.

4. Can you organise home deliver?

Yes,  a home delivery service is available for orders to the Sydney metropolitan areas.  If you would like a home delivery outside Sydney then please contact us with your requirements so we can work with you to get the best price possible.

5. What is the standard customer pick up and delivery time?

For panelling orders that are to be collected from the Sydney warehouse the lead time is a minimum 2 business days.  Deliveries to the Sydney metropolitan areas can usually be delivered within 1 to 3 business days. All other orders will generally be available for within 2 to 5 business days, depending on the product and location.

All orders that are sent via Australia Post will generally be with you within 1 to 5 business days depending on the time the order was received and your delivery address. 

6. Do you have an item in stock?
We do show up to date stock information for each product stocked in Australia on our website. This information can be found under the add to basket button.

7. How much is delivery?
All panelling orders can be collected from the Sydney warehouse FOC. All orders above $2,000 or $3,500 in Perth will be delivered FOC.

Waterproof Panelling orders under $2,000 can be delivered to the Sydney metropolitan area for a delivery charge of $110. For all orders outside Sydney under $2,000 or $3,500 in Perth will be either $120 or $350 depending on the depot selected.

All orders that are sent via Australia Post are charged at a flat rate of either $8 or $12.

8. How do I return an item?

Please view our returns policy on the delivery info webpage.  www.abbuildingproductsaustralia.co.uk/deliveryreturns-pa-797.php

9. What happens if I have ordered the wrong item?
If you have ordered the wrong item or size then you can return it to us.  However we would draw your attention to our returns policy in that goods need to be returned to us in the exact same condition and that re-stocking charges to you will apply.  

10. How do I cancel an order? 

You will need to email us immediately on info@abbuildingproducts.com . You will need to include the order number and your full name and address in the email. You will then receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled. Please note orders cancelled after the goods have be depatched will incur delivery and re-delivery charges.